Return & Refund Policy

Last updated: 1 June 2026

Because we provide skilled services rather than off-the-shelf products, this policy explains how deposits, cancellations, refunds and re-work are handled by Pulsely Plumbing & Roofworks Sdn. Bhd..

Deposits

Some larger jobs require a deposit to reserve dates and order materials. Where work has not yet started and materials have not been ordered or cut to size, deposits are refundable less any costs already incurred on your behalf.

Cancelling or rescheduling

You may cancel or reschedule a booking by giving us reasonable notice — at least 24 hours before the agreed start where possible. Cancellations at very short notice may incur a call-out or restocking charge for materials already committed.

Supplied materials

Unused, undamaged standard materials in their original condition may be returned within 7 days of supply; custom-cut or special-order items are non-returnable. Any manufacturer defect in supplied materials is handled under the relevant manufacturer warranty, which we will help you claim.

If you’re not satisfied with the work

If completed work develops a fault covered by our workmanship warranty, contact us and we will inspect and put it right at no additional labour cost. Our first remedy is always to correct the issue. Where that is genuinely not possible, we will discuss a fair partial refund for the affected portion of work.

How to request a refund or re-work

Email [email protected] or call +60 3-4023 7788 with your invoice number and a description of the issue. We aim to respond within two working days.

Your statutory rights

Nothing in this policy affects your rights under Malaysian consumer law.